Troubleshooter

Sorry for writing late…..again. For the last few days I was very busy, being harassed by a certain fiend uh…..friend of mine half a globe away. If you want to complain, please go forth to www.kumonoito.blogspot.com and lodge your report on the chatterbox.

As some of you may know, my work involves me working with a computer, not on a computer. But it was exactly what I did these past few weeks, holding the screwdriver more than a pen. It all started less than 5 minutes into my new job, when my boss (BOSS A) asked me whether I’m computer savvy. He said that most computers here are old stuffs, and I said no problem (Well, actually I really don’t have any problem working with any type of computer as long as they are not older than me. Serious!).

Then, 5 days into my new job, he intercom me and asked me whether I can work a scanner. I told him no as I don’t have a scanner yet (at that time), and I have not used any scanner in my life yet (at that time). Later, I think it was another week later, my boss tried to introduce something high tech into one of my colleague’s computer that runs on Windows 95. It was a USB port meant for the PCI slot. My colleague unfortunately, does not possess the rudiments of a computer, and my boss was kinda busy. So he asked my help. I helped him fixed it but the problem was, the o/s has problems detecting the USB. Of course! USB doesn’t exist before 1999(I guess)! Anyhow, we never thought of that problem but suggest that it only happens to that particular computer. So he and I decided to try it on another computer. It was still the same (the computer was running on Windows 98).

Another colleague saw me working on the computer, asked me to rewire her computer because she wanted to shift her CPU some where else. I obliged. My boss kept an eye on me and from then on kept on asking me varied questions regarding computers. One day he will ask me to sit down in his office and talked and ask me to explain the difference of 16x dvd rom drive and 52x cd rom drive, asked me why one of his computer can play a certain dvd but another computer with almost identical specs can’t. Other days, he will pull out one IDE cable and another floppy cable and asked me what the difference is. Sometimes, he will ask me to give suggestions to his problems at hand, like how come he cannot safely remove his external hard drive. Some of these are so complicated I need to hide in the office toilet and send these IQ questions to Zentrox. (Fei Zhai, you really don’t know who Zentrox is? He is actually a computer idiot. That’s what he is. So whenever I got problems, I’ll call him and get my “Idiot’s guide to Computing”. Pretty handy though. Sometimes, we watch crazy movies together, like Ultraviolent and My Dick have fun with Jane. We often break our backs at some mountains near Star Hill, and our favourite movie is Alexander the Gay. Our worst moment is eating FABs together and our finest moment is preparing our gifts to 25 zhai.)

My ultimate was helping another boss (BOSS B) format his computer and setup the computer again, including LAN, antivirus and all that. It has 150G and it took me half a day. Then, BOSS A, I think, felt uneasy in relying me on tech support all the time, installed Norton Antivirus 2004 on one on my colleague’s computer. He knows that there was a virus EKK on the computer, and he wanted to clear it up. Unfortunately, after installation, it crashed. He didn’t want to tell me at first, but when the situation went dire, he said. “Shengcui, there is a problem with this computer. I think the antivirus software made it crash. You continue from here.” Then he went off.

It took me 3 hours to clean up the mess. I removed the hard drive, hook it to another ‘healthy’ computer, scanned it and cleared the virus before realizing the computer crashed because my boss was trying to run Norton Antivirus on 16 MB RAM!!! Then, 2 days later, my boss asked me to take out another colleague’s computer hard drive so that he can hook it up with his computer via his external hard drive casing, so that he can mimic what I did last time. I don’t know what happened but the whole hard disk went dysfunctional after that. The computers, both my boss and my colleagues, don’t recognize the hard disk format. Even a computer technician certified the hard disk as dead. Nothing short of a reformat will do. All data would be lost. (The data here involves the data of the whole company for 6 years!!!!)

I don’t know what I did but at the end of the day, I ‘revived’ it. All data is intact. All my colleagues and BOSS A asked whether I entered the wrong stream, and urged me to give my career a total rethink. Well, actually, to tell the truth, I’m completely no good in computer before all these. After all these problem solving, I’m only slightly better in computer skills. It’s my BOSS A that stimulates me to think and apply my computer common sense. It is him that provided me the chance to push my tech skills further, and helped me gained invaluable insights and experience in computer trouble-shooting. And to think of him placing the fate of a more than 25 year old firm into the hands of a barely 20 year old kid that he barely knows, I think he is among the best bosses I will ever work with. Thank you.